CASE STUDY: Mitchell International

Before you look at the full case study, take a few minutes and enjoy this fun video that Mitchell produced on the anniversary of their “LEAP” into Lean-Agile / SAFe:

Early Returns

Early returns are just starting to filter in, but it’s impressive so far:

  • 44% decrease in post release defects
  • “greatest thing Mitchell has done in my 14 years here”
  • 76%+ decrease in time to respond to customer request

Here’s the full presentation that Ryan North gave at RallyOn.

Mitchell Case Study PPT edited down from MitchellsBigLEAP-NORTH-0604-11AM

A special thanks to Ryan North and Erez Nir at Mitchell for their permission to publish, and more importantly, for their leadership in starting to deliver the benefits of SAFe|Lean-Agile to Mitchell International. And finally, we also appreciate their offer to “come on down” and see their process at work. For those of you contemplating taking the plunge to SAFe (or “LEAP” in this case), maybe this is just the invitation you were looking for.